Method
A handover that feels like nothing happened.
The measure of a good transition is that your clients never notice one occurred. Five stages, roughly thirty days.
Week zero
Discovery
A 45-minute conversation about how the work actually flows today - including the parts held together by memory and goodwill. No forms, no sales deck.
Week one
The Audit
We shadow the real thing: systems, inboxes, folders, recurring deadlines. You receive a written map of every administrative task, its owner, its frequency and its true cost in hours.
Weeks two to three
Process Build
Each task we assume is documented as a written procedure with a standard, a turnaround and a fallback. This is the artefact that makes the service survive people.
Week four
Quiet Takeover
We assume the work in tranches, lowest-risk first, running in parallel until each stream is provably stable. Nothing switches over on faith.
Ongoing
Refinement
Monthly reporting on volume, turnaround and exceptions, plus a standing quarterly review where we retire what no longer needs doing at all.
Guarantees
What we hold ourselves to.
Turnaround
Standard requests acknowledged within four working hours and completed within one working day.
Continuity
Every account carries a documented process and a briefed second administrator. No single point of failure.
Exit
Thirty days' notice, and your process library, files and records handed back in full. No hostage-taking.
Stage one
Start with the conversation.
Forty-five minutes, no obligation, and you will leave it with a clearer picture of your own operation than you had walking in.